Fahrrad Schmiede — Radladen in Zentrum Augsburg

After coming back from Munich for the day, my friend who had picked up the bike for me told me there was a problem with the bike! Disaster! What was the problem!?!? She said the shop said they didn't have enough time and had just given the bike back still broken!!!

Beyond awful. I'm on a worldwide cycling trip from Vietnam to Ireland and have a limited amount of time in each town as things like hostels and cities are expensive for me. Knowing this I brought my bike in early Monday morning as I had a broken spoke in the rear wheel. I was told to come back again on Tuesday evening to pick it up. Great! Wanted to leave Wednesday so perfect.

Ich bin begeistert!

Disbelieving of this response I said ok, then expect a bad review on Google or whatever. To which he angrily replied "EXPECT a PROSECUTION, if you ever even consider doing anything like that!!!!"

This was the most bizarre experience I've personally had on a now 15 country wide tour. I would never recommend this place.

Ich war heute, Mittwoch Mittag zum ersten mal dort und stand zunächst vor verschlossener Tür - Ruhetag. Ich hatte jedoch Glück und der Inhaber kam zufällig vorbei, fragte nach meinem Anliegen und hat extra für mich seinen Laden geöffnet und mich kompetent und freundlich beraten. Ich hab mich riesig gefreut, daß ich nicht unverrichteter Dinge abziehen und ein andermal wieder kommen mußte!

Er muss lernen ein bisschen Freundlichkeit zeigen oder vielleicht Lernen. Weil normal ist das nicht. Nur weil ich bin Frau ich verstehe nichts ist ein kleines bisschen falsch. Bin mit Brüdern ausgewachsen. Wir haben Gott sei dank genug laden in Augsburg mit freundliche Mitarbeiter!!!!

Kleiner, aber feiner Laden mit tollen Marken u.a. z.B. Lapierre. Kompetenter Service, tolle Beratung und faire Preise!

Oh yes... I never did get the spoke and tools as he refused to sell them to me saying that there was no way I'd be able to fix it myself. That's helpful.

I asked him why hadn't he even rang my friend to tell her to pick up the bike earlier that day, as she had given him her phone number so we could at least take the bike from him to bring it to another shop,he replied "I made a mistake" , to which I said "great! You made a mistake. What are you going to do about it???". He replied "NOTHING. I'm going to pick up my daughter"

Super schnelle Beratung, Kompetent und Nett. Kommen einem sehr entgegen. Alles was ich Brauche =)

Wenn ich wieder was brauche komme ich sicher wieder :-))

This is possibly the worst excuse I've EVER heard so I went down to the shop to at least buy a spoke and the tools so I could do the job myself. The guy was outside the shop and when I rightfully told him how unimpressed I was with his service he immediately got angry.