Hertz — Automiete in Mitte Berlin

And even though I'm always insured, and they -Hertz- were aware of it and shouldn't charge my credit card without authorization at all, the did it anyway.

and btw, you're welcome :)

They are scammers and will try to ripe you off! Don't get me wrong as I am a frequent, long term Hertz Gold customer, mostly very happy with Hertz services, but this particular office is running some shady insurance businesses (aka frauds), especially on American tourists.

Upon finding this "surprise" in final charges email from Hertz, I started the insurance claim immediately next business day and disputed this amount as it was charged without my authorization. My insurance company was proactively trying to resolve insurance event/claim, while crediting this "extra" charges back to my account, but this particular office won't usually respond, won't provide requested documents, even after several escalations (this has taken over 6 moths already and has not been resolved to this day), later they won't cash check(s) sent to them once claim is processed, while at the same time they enforce debt collection from the renter (you, me) via various Hertz debt collections affiliates, both in Europe and in USA.

It usually goes like this: Upon returning a vehicle they will find what ever they can, whatever, like in my case case tiny little "dent" in the size of dime on rear right bumper, which was hardly visible, not even affecting paint, basically barely noticeable, and which was very likely already there before my rental. Btw I checked the car, as I always do, but I wouldn't notice this "damage" even if I knew what I am looking for.

and Dear Hertz Berlin,

So they will start their damage claim process once you leave, usually the very same day, while immediately charging your credit card for approx 1000 EUR or even more. I've seen similar comments on various travelers portals. Quite a few ppl were ripped exactly same way already with damage charges always around 1000 EUR.

But I sincerely hope for the sake of your customers and your own reputation, you have remediated situation on your own already.

I think it is just a handful of employees involved in this scam. Someone takes over a car from you upon returning, with some other "affiliates" involved in this scam later on during the process.

!!! So be very aware of insurance scam you my run into there !!!

Then, once they draw attention to this, something-somewhere, they let you leave, saying this will be managed later on during regular damage revival process etc. I believe they assume you simply need to return car and go for airport to jump on your plane and won't pay my attention later on to extra charges.

Open on Sunday too....helpful

Beware of Hertz Berlin offices and some of its particular employees! Tegel Airport specifically!

Small fleet, the Station in Friedrichstraße is much better.

I am more than willing to provide you with documentations and various facts supporting all the above, and assist you with putting things in order.